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Can
I use .htaccess or other dot file? |
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Yes,
we have full .htaccess support.
Mod_rewrite
is enabled and you will be able to use permalinks or any
other rule. |
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I
get Internal Server Error. |
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Wrong .htaccess
rules may broke your site. Just delete .htaccess file if
you don't know how to fix the errors. We have apache 2.2
and some old rules will no longer work. |
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An Error has occurred! Unable to open configuration file to write! |
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Set
permission for configuration file to 777 (full
permissions) then back to 644, for security reasons. |
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I
have less than 1500MB webspace. |
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Go to
Account Manager >> Account Data and choose Level 3. |
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My
Account Level was changed. |
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Level is
automatically changed, depending on traffic. Level 3 has
three categories, you can change your category at Account
Manager. |
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My mysql username and password doesn't work to login to
PhpMyAdmin. |
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Log in to Account Manager then hit 'Create DB' button.
Database/username must be created first. |
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I
don't know how to create my database. I see No
privileges under PMA. |
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Log in to Account Manager then hit 'Create DB' button.
PhpMyAdmin is just a tool to administer your
database(s). |
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I
can't access my database with an external program. |
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Many people
want to only use database, but their site is hosted
elsewhere. We provide free database for websites hosted
with us. For that reason, external access is blocked
without exception. |
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What
is database host? |
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Only
localhost.
External access is not allowed. |
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I can't delete files/folders under my account. |
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Fix
Ownership
feature @ Account Manager is for you.
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Please delete my account. |
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We won't
delete accounts on request. Inactive accounts are
automatically deleted, so please don't ask.
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Is
there a way to create subdomains for my domain? |
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Go to the same form for domain registration
(on the same server) and register
subdomain.domain.com, without www in front.
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How
to get full email support? |
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ONLY
domain owners get full email support, for all others
only php
mail() is available. Read
the tutorial.
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Do
you offer Frontpage support? |
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No
at this moment.
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Can
I have more than one account? |
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Yes
but do not abuse.
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What
is server path for my site? |
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/home/vhosts/youraccount
youraccount = yourchoice.6te.net (example) or
www.yourdomain.com
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Please send me again ftp details. |
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Depending on server, for "ftp host" use:
orgfree.com
6te.net
ueuo.com
freetzi.com
username/account: you.freetzi.com you.orgfree.com or you.6te.net or
you.ueuo.com or you.freevar.com or you.freeoda.com or www.yourdomain.com
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What
nameservers to use? |
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When you
create the hosting account for domain, nameservers will
be displayed. They are different, depending on server
where your account is hosted.
ns1.orgfree.com
and ns2.orgfree.com
ns1.freetzi.com
and ns2.freetzi.com
ns1.ueuo.com
and ns2.ueuo.com
ns1.6te.net and ns2.6te.net |
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I uploaded the files but my site doesn't display them. |
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Upload an index.
Valid index files: index.html index.htm index.shtml
Index.htm Index.html default.htm default.html home.htm
home.html
Our servers have Linux and file
name is case sensitive. So, InDex.htm or index.HTM is
not the same with index.htm.
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My
site is not working correctly, it's full of 404 errors and
broken images. |
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First, check if the path to the file(s) is correct.
Second, file name is case sensitive. Image.gif is not
the same with image.gif or image.GIF. These are 3
different things.
Because of hotlink protection you are unable to view
uploaded images with direct access. You can view images
only if you insert them on web pages or if they are
linked within the same account.
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I encounter many errors, the script say to change file
permission. |
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You can change file permission with your ftp client, in
most cases click on Properties.
Also, you can do that with our control panel <---account
manager. Click File
Manager, select the file and click Set Permission.
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How
to upload my site? |
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The
best solution is a ftp program, check our
tools. But you can try File Manager
as well <--- via Account Manager.
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What Type Of Content Is Allowed? |
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Licensed/legal content only. Adult content is forbidden
as well!
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My
site was suspended or deleted. Why? |
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Please read our
terms carefully.
We only delete accounts on terms infringement.
For
small problems account can just be suspended. Contact us
if your account display a forbidden error page to find
out what was the reason.
Suspended accounts can be restored as soon
as issue is solved.
Deleted accounts can't be restored, so don't ask!
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My
domain is not working. |
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If you already own the domain, just point it to our nameservers
and create the account. Propagation can take few minutes up to
48 hours.
Domain is not free! To
register a domain please go to
http://special.protonhosting.com/
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I'm
allowed to add my own ads? |
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Yes.
However, sites with excessive ads are not allowed for
ad-supported service. With $1/month you can host
any site.
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Do
you have file restrictions? |
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All
files are allowed for upload but web server will not
support all of them. You will see a warning for
non-supported files (e.g. asp, pl, cgi)
There is a 12
MB file size limit for ftp upload.
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If you still have problems,
contact us. We will respond
you ASAP.
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